SSAFA The Armed Forces Charity
£Up to £32.000 PA
Type of employment:

A fantastic opportunity has arisen for a full-time Senior Digital Engagement Officer in the Digital & Innovation department at SSAFA, the UK’s oldest national tri-service military charity.

About the role

We are seeking a Senior Digital Engagement Officer to join the Digital Content & Engagement workstream to plan and implement various 360 degree online paid advertising campaigns to increase engagement and income across all our digital channels.

You will play a key role in planning and executing day-to-day digital advertising campaigns for online channels, such as paid social media, search, display, and other websites. Your detailed plans will be transparent and informative, and aligned with campaign objectives.

You will take the lead on researching the most effective channels and approaches, maximising the impact, and contributing to our marcomms and fundraising strategy, particularly audience mapping and persona development.

A key role will be to provide an analytical data-driven perspective, monitoring, reporting, and analysing paid campaigns to make improvements and achieve maximum results.

You will bring expertise in tools such as Google Analytics and social media platform reporting, which will feed into existing marketing and communications reports and help the Digital Content & Engagement team develop a complete picture of engagement with its services.

Day-to-day, you will apply excellent copywriting skills and create engaging visual content, as well as oversee the effective moderation of comments on activity.

You will be working closely with the Marketing & Brand, PR, Volunteering, Fundraising and Services teams to plan, tailor, and deliver digital content, campaigns, and communications to reach and engage new and existing audiences, driving growth.

Your role is pivotal in developing and delivering an integrated digital content strategy to support fundraising, volunteering, and broader organisation to raise awareness of the SSAFA brand.


About you

To carry out this role successfully, you will have a track record of identifying the best use of digital platforms for paid social, paid search and display advertisements to increase awareness and engagement, which drives the best engagement and response amongst different target audiences

You will have significant experience planning and executing paid digital paid campaigns (search, social and display) and assessing keywords and ad groups to optimise performance.

You will be comfortable creating engaging content for a range of specific audiences. The Senior Digital Engagement Officer will thrive in a strong collaborative and communicative way of working. They will support a small but high performing communications team and bring a systematic approach to their work.

You will have strong project management skills in managing multiple projects ensuring digital engagement objectives are met to maximise income, engagement, and ROI. You will have demonstratable experience understanding of user research, data analytics and user testing methods to make content relevant to audience groups.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

Closing date: Midnight on 30 September 2021.

Interview Date: 1st stage interviews will take place on 14th and 15th October.  Please note that this will be a one stage interview process, and you will be asked to do an aptitude test and prepare a presentation, followed by a set of questions in the interview.

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service

For further information or to express interest, please get in touch with the Employment & Education team via this email address or on 023 9298 1920.

RMA - The Royal Marines Charity promotes employment opportunities on behalf of multiple companies and share their adverts. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.