Membership Coordinator and Finance Officer

Job Purpose:

We are offering a full-time permanent position for a Membership Coordinator and Finance Officer to work within the Association strand of RMA the Royal Marines Charity.

As the Membership Coordinator, you will assume the duty of clerical and administrative support to optimise the workflow procedure within the Membership office.

You will assist colleagues by supporting them with the daily running of the Membership. You will be one of the main points of contact for all queries and requests from Membership and will be the primary focus for those branches that have adopted the use of custodian accounts. As the Branch Finance Officer, you will also provide advice to other branch treasurers as required. You will be an integral part of RMA-The Royal Marines Charity workforce.

Key Responsibilities:

• Carry out duties as directed by the Membership Director.
• Process applications for Full, Associate, and Supporting members.
• Utilise the website to produce events and online tickets.
• Complete administration tasks and correlate relevant information for events.
• Assist with event management as required.
• Manage and support funerals, providing advice and assistance to families.
• Produce membership statistics and carry out data cleansing.
• Maintain the database and website, working with providers to resolve issues.
• Support branches to synchronise member information.
• Upload branch photos and stories to the website.
• Help branches order standards and send out fundraising items and membership forms.
• Respond to branch enquiries concerning fundraising and process branch fundraised income.
• Administer new branches, including database and website updates and protocol guidance.
• Serve as Secretary and Membership official for the RMA Families Branch.
• Respond to correspondence from members and write thank you letters.
• Direct grant requests.
• Work weekends as required and travel to events.

Other Tasks:

• Attend ad hoc meetings and training sessions.
• Ensure compliance with health and safety regulations.
• Support the success of RMA-The Royal Marines Charity by performing additional duties as necessary.

Skills and Experience:

• Excellent written and verbal communication skills.
• Strong relationship-building skills.
• Teamwork and attention to detail.
• Assertiveness, flexibility, tact, discretion, and diplomacy.
• Excellent organisational and time management skills.
• Full understanding of social media and posting.

Desirable Qualifications:

• Proven experience as a Secretary or Administration Assistant.
• Proficiency in Microsoft 365 packages and CRM systems.
• Knowledge of back-office computer systems and office equipment.
• Full UK Driving licence.

Behavioural Competencies:

• Comfortable with autonomy.
• Flexible and accommodating approach to tasks.
• Proactive and self-motivated.
• Desire for continued process improvement.
• Commitment to adding value to the Membership Team and RMA – The Royal Marines Charity.

Finance Role:

• Provide point of contact for finance queries from officials.
• Advise RMA branches on custodian account procedures.
• Set up custodian accounts and manage related documentation.
• Ensure accurate transfer of monies and maintain records.
• Process payment requests and submit to Finance.
• Annotate income and expenditure on custodian accounts.
• Create monthly soft income reports and update treasurers.
• Coordinate quarterly branch donations.
• Keep the Membership Director updated on branch finance matters.

Hours and Salary:

• Monday to Friday, 35 hours per week (08:00 to 16:00 weekdays). Some weekends required, with time off in lieu.
• Office based at CTCRM, Lympstone, Exmouth, EX8 5AR.
• Salary: £24K per annum

Benefits:

• 30 Days Annual Leave, plus bank holidays.
• Non-Contributory Pension Scheme.
• On Site Gym Access.
• Workplace pension and life assurance after qualifying period.
• Employee assistance scheme.
• Personal development scheme.
• Access to charity healthcare scheme (at cost) after qualifying period.

Application Process:

Please email your CV and cover letter to [email protected] with the subject line “MembershipFO”.

Closing Date: Friday, 11 April

For further information or to express interest, please get in touch with the Employment & Education team via this email address or on 023 9298 1920.