Abbeyfield Southwest Society (South or Mid Devon)
£27,464 PA
Start date:
Type of employment:


To ensure the Society’s service is delivered consistently and reliably to policies, procedures and quality standards defined by the Abbeyfield South West Society (SWS) Executive.




  • Ensuring that the Society meets all relevant requirements of company and charity law
  • Keeping up to date with changes in the legal requirements
  • Ensuring that the Society operates within its Rules and works to achieve the Objects set out therein
  • Ensuring that the Society meets the requirements of the Regulator for Social Housing
  • Maintaining contact with legal advisers
  • Making returns to the Regulator for Social Housing and the FCA as required
  • Maintaining a Register of Members and Officers of the Society
  • Reviewing annually, with the Executive Committee, the operations of the Society to ensure they align with the Objects
  • Arranging an Annual General Meeting
  • Arranging the formal business of the Society
  • Supporting the Executive and House Committees in the management of the Society and its Houses
  • Ensuring the requirements of employment law are met
  • Ensuring the requirements of health and safety law are met
  • Achieving the national Abbeyfield Society’s and the Regulator for Social Housing’s management standards
  • Supporting Houses in preparing publicity material
  • Advising officers and Houses on the implementation of the Data Protection Act and the GDPR
    • Arranging regular meetings of the Executive Committee and any other meetings of sub-Committees as may be required, and checking that meetings are quorate
    • Preparing agendas, papers, minutes and advice for Committees as appropriate
    • Maintaining statistics of the Society’s operations
    • Informing the national Abbeyfield Society of changes in the officers of the Society
    • Checking that decisions made by the Committee and sub-Committees are implemented
    • Acting as Mail Officer in relation to the national Abbeyfield Society, and ensuring that Houses are provided with appropriate information
    • On a day to day basis, ensure the Chairman of the Society is kept up to date with important developments in the Society and its Houses
    • Preparing job descriptions and the contracts for all employees in the Standard
    • Advising House Chairmen / Operations Manager on legal requirements in the management of staff, including discipline, leave, sickness, redundancy
    • Checking that national minimum wage and working hours regulations are met by Houses
    • Preparing Health and Safety documentation, ensuring that all staff are adequately trained and qualified
    • Undertaking annual risk assessments in all Houses and ensuring that necessary follow-up actions are taken
    • Leading in the generation of policies and procedures to achieve and maintain the Abbeyfield Quality Standard in the Society, advising and training as necessary staff and volunteers in the operation of the Standard
    • Monitoring implementation of the Abbeyfield Quality Standard throughout the Society
    • Providing drafts and advice to Houses and ensuring consistency of style and content in brochures, proformas and residents’ and staff files.
    • Establish and maintain communications with the Abbeyfield Society and to provide data as may be required.



    • The Operations Manager is delivering to their responsibilities to the standards required.
    • The volunteers are contributing and feel engaged, supported and valued
    • The service is delivered to the policies and procedures defined in the Quality Standards and achieves, or exceeds, the quality required and is delivered within budget procedures and limits.
    • The service is robust and consistent
    • There are measurable improvements in the service over time
    • The service is delivered within agreed budgets
    • Society literature is relevant and available
    • The Executive are appropriately informed and are satisfied with the Society performance
    • Occupancy is maximised
    • All staff and volunteers are managed effectively
    • Residents receive a ‘value for money’ service


  • Good organisational skills
  • Experience of dealing with the Public
  • Demonstrable financial acumen
  • Good problem solving skills
    • Ability to read, write and work with numbers and demonstrate IT competency to a good standard
    • Experience of effective budget management
    • Ability to work flexibly, on own initiative and as part of a team
    • Demonstrate understanding of the needs of older people
    • Ability to carryout all aspects of the role to a high standard at all times
    • Ability to supervise individuals to perform to their best ability and as part of an effective team
    • Provide Enhanced DBS Check and References
    • Strong leadership skills
    • Highly motivated and able to work autonomously



    • Experience in supporting people in a similar environment
    • Current clean driving licence
    • First Aid Certificate
    • Food Hygiene Certificate
    • Knowledge of Housing Benefit requirements
    • Implementation, and experience, of Health and Safety (especially Risk Assessment) and Fire Regulations
    • Some knowledge of PR and Marketing




Health and Safety including Risk AssessmentApplication Form /CV* 
CIEH Food Safety or equivalent


Application Form /CV *
First Aid Certificate


Application Form/CV *
Previous managerial experienceApplication Form

Interview Questions

Previous financial experienceApplication Form / CV* 
Knowledge of nutrition and health especially for elderly people taking into account different dietary requirementsApplication Form

Interview Questions

Experience of working in the supported/sheltered housing sectorApplication Form

Interview Questions

Experience of developing and delivering services* 
Awareness of Health and Safety IssuesApplication Form

Interview Questions

Awareness of the importance of confidentialityApplication Form

Interview Questions

Experience of working with elderly people


Application Form *
Good IT skills with knowledge of Excel, Word and Outlook* 
Excellent interpersonal skills, able to deal sensitively and tactfully with colleagues, volunteers and residentsApplication Form

Interview Questions

Caring nature with the ability to empathise with elderly peopleApplication Form

Interview Questions

Ability to work as part of a teamApplication Form

Interview Questions

Satisfactory Enhanced DBS Disclosure


Willingness to undertake training as requiredApplication Form

Interview Questions

Prepared to travel to other venuesApplication Form

Interview Questions

Become a signatory for the Society bank account* 
Flexibility with hours worked


Interview Questions* 

IT eqpt and mobile phone will be provided as necessary.


Annual leave is pro rata of 28 days and mileage is 45p per mile.


Part time (24hrs per week) working from home with some travelling involved to Meetings and the Houses.


Preferably based in South or mid Devon.

Looking to interview on 26 January 2022 in Torquay with handover in March and to assume role wef 1 April 2022

For further information or to express interest, please get in touch with the Employment & Education team via this email address or on 023 9298 1920.

RMA - The Royal Marines Charity promotes employment opportunities on behalf of multiple companies and share their adverts. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.