Head of Estate

Wessex RFCA Head of Estate

General Description of the Role
Wessex RFCA Head of Estate has overall responsibility for the management and assurance of Hard and Softi FM services in support of users of the Volunteer Estate, including the Reserves and Cadets.
The Head of Estate is accountable to the Chief Executive, working with industry partners, for the successful delivery of Hard and Soft FM services and for the delivery of projects up to €5m. They are accountable for assuring the compliance of the estate. Services are delivered through Hard and Soft FM suppliers. The Head of Estate is responsible for the delivery of outcomes by the Estate Team who will support the effective contract/performance management and assurance of Hard and Soft FM services.
In addition to professional qualifications appropriate to the role, key skills include contract and relationship management with stakeholders including industry partners, senior users, and other partners within Defence. The RFCA Head of Estate is the primary interface with customers across the RFCA for estate matters.

Experience
Essential

•  Clear demonstration of Estates/Facilities Management skills in both meeting customer
  needs and managing supplier relationships
•  Understanding and complying with statutory, regulatory, and professional requirements
•  Experience in customer relationship management and stakeholder liaison
•  Management of industry partners, able to support negotiations, escalating issues and
  engaging in key decision making with strategic consequence
•  Proven track record of understanding building condition and performance, and related
  contract and clause management
•  Management of delegated budgets within an estates/FM environment
  Driving Licence

Desirable

•  Commercial experience gained within a property, estates/facilities management, or
  similar function
•  Proven experience of strategically leading a customer facing estates/Facilities
  Management team
•  Exploitation of the benefits of major FM service delivery contracts

Behaviours (Success Profiles – Civil Service Behaviours).
Seeing the Bigger Picture

• Leadership
• Managing a Quality Service
• Communicating and Influencing
• Working Together
• Delivering at Pace

Government Property Career Framework Requirements (Workforce & FM – Facilities
Management Practitioner):
[A = Awareness; W = Working; P = Practitioner; E = Expert]

•  Property Professional Expertise (E)
•  Customer and Client Service (E)
•  Stakeholder Engagement (E)
•  Strategy and Business Planning (P)
•  Analytical Decision Making (W)
•  Technology and Innovation (P)
•  Sustainable Practice (P)
•  Commercial Acumen (E)
•  Property Programme and Project Management (E)
•  Health and Safety, Compliance and Inclusion (E)
•  Professional Membership:
•  Working towards full level membership of relevant professional body – CIWFM, MCIOB, MRICS or CEng or have equivalent relevant experience

Post Mandatory Training

• In accordance with People Learning Plan

Additional Requirements
Regular travel UK wide with occasional overnight stays. The job holder will be required to be vetted to Security Check (SC) level and DBS check. This job description should be discussed with your line manager at the time of receiving your
annual Personal Development Report. Occasionally, in light of changes in business need your job description may need to change. You may be requested to undertake additional or other duties as directed by Line Management.

For further information or to express interest, please get in touch with the Employment & Education team via this email address or on 023 9298 1920.